terms of service

Last updated: 23-04-2026

Welcome to Inaiyan Marketplace. By accessing or using our website inaiyan.in, placing an order, or creating an account, you agree to be bound by these Terms of Service. Please read them carefully before using our platform.

1. About Us

Inaiyan Marketplace ("Inaiyan", "we", "us", or "our") is a native marketplace connecting Tamil Nadu's artisans, farmers, and weavers directly with customers across India. We operate the website inaiyan.in and are headquartered in Erode, Tamil Nadu – 638 001, India.

2. Eligibility

     
  • You must be at least 18 years of age to use this website and place orders.
    •  
  • By using inaiyan.in, you confirm that you are legally capable of entering into a binding contract under Indian law.
    •  
  • If you are placing an order on behalf of a business or organisation, you confirm that you have the authority to bind that entity to these terms.

3. Account Registration

     
  • You may browse our website without an account, but an account is required to place orders and track them.
    •  
  • You are responsible for maintaining the confidentiality of your login credentials.
    •  
  • You agree to provide accurate, current, and complete information during registration.
    •  
  • Inaiyan Marketplace is not liable for any loss or damage arising from unauthorised access to your account due to your failure to keep your credentials secure.
    •  
  • We reserve the right to suspend or terminate accounts that violate these terms.

4. Products and Pricing

     
  • All product descriptions, images, and specifications are provided in good faith. Minor variations in colour, texture, or appearance may occur due to the natural and handcrafted nature of our products.
    •  
  • Prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
    •  
  • We reserve the right to change prices at any time without prior notice. The price at the time of placing your order is the price you will be charged.
    •  
  • In the event of a pricing error, we will notify you and give you the option to proceed at the correct price or cancel your order for a full refund.

5. Orders and Payment

     
  • Placing an order on inaiyan.in constitutes an offer to purchase. Your order is confirmed only when you receive an order confirmation email from us.
    •  
  • We accept payments via UPI, Net Banking, Credit/Debit Cards, Razorpay, and Cash on Delivery (COD) where available.
    •  
  • All online payments are processed securely through Razorpay (PCI-DSS compliant). Inaiyan Marketplace does not store your card or payment details.
    •  
  • We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, payment failure, or stock unavailability. A full refund will be issued in such cases.

6. Shipping and Delivery

     
  • We ship across India. Delivery timelines and charges are detailed in our Shipping Policy.
    •  
  • Delivery timelines are estimates and may vary due to courier delays, public holidays, or unforeseen circumstances.
    •  
  • Risk of loss and title for products pass to you upon delivery to the shipping address provided.
    •  
  • Inaiyan Marketplace is not responsible for delays or failures caused by incorrect or incomplete addresses provided by the customer.

7. Cancellations, Returns, and Refunds

     
  • Our cancellation terms are outlined in our Cancellation Policy.
    •  
  • Our return and refund terms are outlined in our Return & Refund Policy.
    •  
  • By placing an order, you agree to the terms of those policies.

8. Intellectual Property

     
  • All content on inaiyan.in — including text, images, logos, product photography, graphics, and design — is the property of Inaiyan Marketplace and is protected under applicable Indian intellectual property laws.
    •  
  • You may not reproduce, distribute, modify, or use any content from this website without our prior written permission.
    •  
  • You may share links to our website or products for personal, non-commercial purposes.

9. User Conduct

By using inaiyan.in, you agree not to:

     
  • Use the website for any unlawful or fraudulent purpose.
    •  
  • Submit false, misleading, or defamatory reviews or content.
    •  
  • Attempt to gain unauthorised access to any part of our website or systems.
    •  
  • Use automated tools, bots, or scrapers to extract data from our website.
    •  
  • Engage in any conduct that disrupts or interferes with the normal functioning of the website.

10. Seller Marketplace

     
  • Inaiyan Marketplace connects independent sellers — artisans, farmers, and weavers — with customers. While we verify sellers and quality-check products, we are not the manufacturer of all items listed.
    •  
  • Inaiyan Marketplace facilitates the transaction but individual sellers are responsible for the accuracy of their product listings.
    •  
  • If you are interested in becoming a seller on our platform, contact us at operations@inaiyan.in.

11. Limitation of Liability

     
  • To the fullest extent permitted by law, Inaiyan Marketplace shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
    •  
  • Our total liability for any claim arising from a transaction shall not exceed the amount paid by you for that specific order.
    •  
  • We are not liable for any delays, failures, or disruptions caused by circumstances beyond our reasonable control, including natural disasters, courier failures, or government actions.

12. Privacy

Your use of inaiyan.in is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. By using our website, you consent to the collection and use of your data as described in that policy.

13. Governing Law and Disputes

     
  • These Terms of Service are governed by and construed in accordance with the laws of India.
    •  
  • Any disputes arising out of or relating to these terms or your use of inaiyan.in shall be subject to the exclusive jurisdiction of the courts in Erode, Tamil Nadu, India.
    •  
  • We encourage you to contact us first at customercare@inaiyan.in to resolve any issue amicably before initiating legal proceedings.

14. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated date. Continued use of inaiyan.in after changes are posted constitutes your acceptance of the revised terms.

15. Contact Us