privacy policy

Last updated:23-04-2026

Inaiyan Marketplace ("Inaiyan", "we", "us", or "our") operates the website inaiyan.in and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

1.1 Information You Provide

  • Account information: Name, email address, phone number, and password when you create an account.
  • Order information: Billing address, shipping address, and payment details when you place an order.
  • Communications: Messages you send us via email, WhatsApp, or our contact form.
  • Reviews and feedback: Reviews, ratings, and comments you submit.

1.2 Information Collected Automatically

  • Device and browser data: IP address, browser type, operating system, and device identifiers.
  • Usage data: Pages visited, time spent, links clicked, and referring URLs.
  • Cookies and tracking: We use cookies, pixels, and similar technologies to improve your experience. See Section 6 for details.

2. How We Use Your Information

  • Process and fulfil your orders, including shipping and delivery updates.
  • Send transactional emails (order confirmations, shipping notifications, invoices).
  • Respond to your queries and provide customer support.
  • Send marketing communications if you have opted in (you may unsubscribe at any time).
  • Improve our website, products, and services.
  • Prevent fraud and ensure security.
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We share it only with:

  • Service providers: Payment processors (Razorpay), shipping partners (Shiprocket, DTDC, India Post), and email service providers who process data on our behalf under strict confidentiality agreements.
  • Legal authorities: When required by law, court order, or government regulation.
  • Business transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order records are retained for 7 years for tax and legal compliance. You may request deletion of your account at any time (subject to legal retention requirements).

5. Your Rights

Under applicable Indian data protection laws, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data (right to erasure).
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, contact us at customercare@inaiyan.in.

6. Cookies Policy

We use the following types of cookies:

  • Essential cookies: Required for the website to function (cart, session, login).
  • Analytics cookies: Google Analytics to understand website traffic and usage.
  • Marketing cookies: Meta Pixel and Google Ads for advertising and retargeting.

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

7. Security

We use industry-standard security measures including SSL/TLS encryption, secure payment processing via Razorpay (PCI-DSS compliant), and regular security audits. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance.

11. Contact Us

For any privacy-related queries or to exercise your rights:

  • Email: customercare@inaiyan.in
  • Phone: +91 87784 88156
  • Address: Inaiyan Marketplace, Erode, Tamil Nadu – 638 001, India